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i updated to mozilla firefox 18.0.2. the fox is gone, but there are lots of pop-ups and no way to disable them. i want to TALK to someone, please

Posted

Last week i downloaded Filezilla to edit my web page. When i did so, the firefox page looked weird -- there was no fox. The page has a WhiteSmoke icon instead. So i updated to mozilla firefox 18.0.2. The fox is still gone, but there are lots of pop-ups and no way to disable them. i want to TALK to someone, please

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 1.6.0_39 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • 4.1.10329.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.0 r1
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8019 answers

Sorry this is really your only support option. The live chat support option was closed down last year.

Maybe attaching some screen shots will help us understand your problem. I am not sure I understand about the fox is gone & he page has a WhiteSmoke icon instead.