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On imac firefox menu will not open. No help menu. Can not access preferances from menu.

Posted

Can not access pref from 'Firefox' menu. 'Firefox' menu will not open. No 'help' menu to access. Running Mac OS 10.6.8; Firefox current update. Firefox has crashed twice. did a full re-install of Firefox with no change.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Office Live Update v1.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • DivX VOD Helper Plug-in
  • DivX Plus Web Player version 2.2.0.55
  • AmazonMP3DownloaderPlugin 1.0.16
  • RealPlayer Plugin
  • 3DVIA player Plug-In (5.0.0.12) : Plays 3DVIA Virtools File in your browser!
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • iPhoto6
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • npmnqmp 071101000050

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

finitarry 157 solutions 2175 answers

Maybe something has corrupted the interface. Try this:

cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96651 answers

You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.


Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.