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I cannot download adobe flash player to my comuter


This problem has been occurring and reoccurring since November 2012, I receive a message on my desktop stating that I need to update my adobe flash player. I click to do this and am transported to the adobe flash player download site. I click the "download now" tab and receive the download instructions page. When the popup window appears I select "save file" as instructed. I am then transported to the Firefox download list where I double click the flash player install highlighted in blue. The next pop up window asks if I want to "run file". I click "run file" and nothing happens. (alternatively I get a pop up window that asks me to continue if I am the administrator and I click "continue" and nothing happens) The pop up windows previously mentioned list the source of the download as C:/users/"my name"/downloads and when I click "details" it says (sic) C:/users/"my name"/ downloads remove C:/file/users etc. Sometimes I will get a message saying file cannot be found at C:/users etc. Of course not, because the file is in firefox downloads and not in my user download file. Is there a way to fix this? The flash player is not listed under firefox plugins so I cannot disable it or change it. Incidentally, other download files for updates etc are working without issues, I did have to disable the adobe reader plug in so that I can view PDF files on other internet sites. I have Vista sP2 on Dell XPS 420 with Firfox version 18.01

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.13.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • npsitesafety
  • Shockwave Flash 11.5 r502
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version
  • GEPlugin
  • 5.1.10411.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers


  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

You actually have the most Recent Flash player, so I'm not sure why you are getting a notice. Try to Reset Firefox Reset Firefox – easily fix most problems