Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 18 not keeping persistent cookies.

  • 3 replies
  • 5 have this problem
  • 17 views
  • Last reply by cor-el

jaman57
jaman57
more options

This also happens in FF 18 - cookies that are supposed to be retained are not.

I tried the SQLite Database Browser tool, but found no questionable entries like the ones outlined above.

I tried deleting site preferences - no change. Tried deleting permission.sqlite. Still no change.

What this is showing up in is my online banking. It asks you to register the computer, and supposedly puts a "secure cookie" in the browser. This no longer works - everytime I have to go through the process of asking for a new code via email. This works fine in IE, and used to in Firefox. What is odder is that if I ask it to show cookies, it shows it with an expiration of Jan. 2100. But it does not seem to be accessble to FF anymore, while it used to be. Any other ideas?

This also happens in FF 18 - cookies that are supposed to be retained are not. I tried the SQLite Database Browser tool, but found no questionable entries like the ones outlined above. I tried deleting site preferences - no change. Tried deleting permission.sqlite. Still no change. What this is showing up in is my online banking. It asks you to register the computer, and supposedly puts a "secure cookie" in the browser. This no longer works - everytime I have to go through the process of asking for a new code via email. This works fine in IE, and used to in Firefox. What is odder is that if I ask it to show cookies, it shows it with an expiration of Jan. 2100. But it does not seem to be accessble to FF anymore, while it used to be. Any other ideas?

Modified by jaman57

Chosen solution

It is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
Read this answer in context 👍 1

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

It is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
jaman57
jaman57 Question owner
more options

Renaming the cookies.sqlite file, allowing FF to create a new one, solved the problem. Thank you very much!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome