Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

maps.google.com doesn't work. I have downloaded latest version and cleared cache.


maps.google.com doesn't work in Firefox anymore - but it still works fine in IE.

I cleared the cache and installed the new beta version that is supposed to put up a red icon when Java is blocked. (Don't know if that's an issue with maps.google.com - but even if it is, I'm not getting the red icon. Just a frozen screen showing me a map of where I live with all links and buttons apparently deactivated).

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.3"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Plug-in for detecting Nero Kwik Media.
  • Amazon MP3 Downloader Plugin 1.0.17
  • Yahoo Application State Plugin version
  • 4.1.10329.0
  • GEPlugin
  • Best Buy pc app Detector Plug-in


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

  • Top 25 Contributor
  • Moderator
251 solutions 3016 answers

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Question owner

I checked and updated all plugins, but maps.google.com still doesn't function in Firefox. In any case, as far as I know, no plugin is required to use that site unless you specifically ask for the map to be displayed using Google Earth.

What is your next suggestion?