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Firefox crashes on startup after uprade to v18

Posted

My development team has universally experienced that, after upgrading to FF 18, Firefox crashes immediately on start-up. Safe Mode did not fix the problem.

Environment: Corporate Windows XP 32 bit.

Bug reports submitted: bp-f8b850dc-3f16-484a-b792-dbdcb2130130 bp-a467fca2-2738-4dd6-bec0-538082130130 bp-874bc1f4-092b-4291-b737-de8162130130 bp-dbeb4034-1038-4f3a-8385-9cd312130130 bp-653774a6-76e2-40e5-a258-415162130130 bp-19d833a2-f232-4938-9f5d-1aa292130130

Chosen solution

This is caused by websense endpoint. They have released an update (they say it can be downloaded at http://fileshare.websense.com/default.asp?t=418478434532&p=1139) to fix this issue.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.56 Safari/537.17

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6635 answers

Chosen Solution

This is caused by websense endpoint. They have released an update (they say it can be downloaded at http://fileshare.websense.com/default.asp?t=418478434532&p=1139) to fix this issue.

Helpful Reply

Thanks, this is VERY helpful. Should there also be a bug filed to prevent Firefox from crashing in this scenario? It seems like a Proxy shouldn't be able to cause FireFox to crash!

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6635 answers

Websense loads a .dll into Firefox, and they didn't properly update their software before Firefox was released, resulting in crashes for their users.

Question owner

I worked with our Desktop Engeneering team to upgrade Websense and this fixed the problem. Thanks for the help! (note: the fix is not downloadable unless you have the account information for your license)

celinabland 0 solutions 3 answers

So for those of us who don't have a Desktop Engineering team....how can we get this fixed?

Question owner

The link that Tylerdowner posted contains the fix. It is a .msi file to install on your desktop. To download the link, you will need your Websense account information.

A couple alternatives I was exploring: 1. Manually uninstall Websense client 2. Investigate removing the dell manually. There was a Firefox bug posted for an earlier version wich appears to be the same issue and it contains the .dll file information. I don't have the link handy though.

Good luck!