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How do I get a tab to NOT blank out when a window pups up or on a reload of a page?

Posted

When I reload a page the tab blanks out completely. Also, I work with a web application that utilizes pop up windows to enter data and when the window comes up the tab is black. However, I want to be able to see what is on the tab.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.3"
  • ActiveTouch General Plugin Container Version 105
  • Google Update
  • BlackBerry WebSL Browser Plug-In
  • 5.1.10411.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
ocplugin
1.1
false
ocplugin@webex.com
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage
https://remedy-prod.onefiserv.com/remedy/shared/login.jsp?/remedy/home
browser.startup.homepage_override.buildID
20130116073211
browser.startup.homepage_override.mstone
18.0.1
browser.tabs.warnOnClose
false
dom.disable_open_during_load
false
extensions.lastAppVersion
18.0.1
font.internaluseonly.changed
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1355939047
places.history.expiration.transient_current_max_pages
51858
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Mobility Radeon HD 3450
Adapter Drivers
ati2dvag
Adapter RAM
Unknown
Device ID
0x95c4
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (0.0.0.0)
Driver Date
2-10-2010
Driver Version
8.710.0.0
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 9
Vendor ID
0x1002
WebGL Renderer
Google Inc. -- ANGLE (ATI Mobility Radeon HD 3450)
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Question owner

Thanks, I tried in Safe Mode and it still happened. I updated a couple plug ins and disabled hardware acceleration but still it occurs. I am using the default theme so no change there. I also reset and it didn't change. I only have two extensions and they are not an issue.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Which security software (firewall, anti-virus) do you have?

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.