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user preferences will not save on windows xp. clean install will not work.

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User options will not save. I have followed all the instructions to do a clean install which included removing the old firefox files and user profiles. I am using Windows xp SP3. The only thing I have not edited is the registry information for firefox. I can not get the options to save correctly. Please help.

User options will not save. I have followed all the instructions to do a clean install which included removing the old firefox files and user profiles. I am using Windows xp SP3. The only thing I have not edited is the registry information for firefox. I can not get the options to save correctly. Please help.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
3172 solutions 14690 answers

hello, is this only affecting some certain preferences or do none of them get saved after a restart?

hello, is this only affecting some certain preferences or do none of them get saved after a restart?

Question owner

none of them get saved after a restart.

none of them get saved after a restart.
cor-el
  • Top 10 Contributor
  • Moderator
12912 solutions 118408 answers

Which security software (firewall, anti-virus) do you have?

Some security software has virtualization or sandbox features that may cause problems by protecting and restoring files in the Firefox profile folder.

Is there a prefs.js file created with the correct date/time stamp?

Try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.

Which security software (firewall, anti-virus) do you have? Some security software has virtualization or sandbox features that may cause problems by protecting and restoring files in the Firefox profile folder. Is there a prefs.js file created with the correct date/time stamp? *http://kb.mozillazine.org/Profile_folder_-_Firefox Try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values. *http://kb.mozillazine.org/Preferences_not_saved *http://kb.mozillazine.org/Resetting_preferences

Question owner

Norton security. Can't see any settings that are preventing Firefox. I do have a new prefs file. created with clean install. have tried deleating it an even renaming it as well. tried the links already.

Norton security. Can't see any settings that are preventing Firefox. I do have a new prefs file. created with clean install. have tried deleating it an even renaming it as well. tried the links already.