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I have a problem when try to select any of option from menu bar

Posted

I have problem with mozilla since last update. When try to use any of options from menu bar, this appears:

http://www.dodaj.rs/f/1p/Sl/1jR36iaa/mozilla-firefox-bug.png

Also, i uploaded video to show how my problem appear.

http://www.youtube.com/watch?v=shZGaZ0-_po

Chosen solution

hello srga90, can you go to firefox > help > troubleshooting information & copy the content of the graphics section & paste it here? thnx...

does it make a difference if you try updating your graphics driver or disabling hardware acceleration in firefox > options > advanced > general?

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.10411.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

{
"application": {
"name": "Firefox",
"version": "18.0",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0",
"supportURL": "http://support.mozilla.org/1/firefox/18.0/WINNT/en-US/"
},
"modifiedPreferences": {
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 4,
"browser.search.param.yahoo-fr-cjkt": "moz2-ytff-tyc",
"browser.search.param.yahoo-fr": "moz2-ytff-tyc",
"browser.startup.homepage": "?fr=fp-tyc",
"browser.startup.homepage_override.buildID": "20130104151925",
"browser.startup.homepage_override.mstone": "18.0",
"dom.mozApps.used": true,
"extensions.lastAppVersion": "18.0",
"gfx.direct3d.prefer_10_1": true,
"keyword.URL": "http://search.yahoo.com/search?ei=UTF-8&fr=ytff-tyc&p=",
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 104858,
"places.database.lastMaintenance": 1358364936,
"privacy.sanitize.timeSpan": 0,
"privacy.cpd.sessions": false,
"privacy.cpd.cookies": false,
"privacy.cpd.cache": false,
"privacy.sanitize.migrateFx3Prefs": true,
"security.warn_viewing_mixed": false
},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 10",
"adapterDescription": "AMD Radeon HD 7520G + 7670M Dual Graphics",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x9990",
"adapterRAM": "512",
"adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
"driverVersion": "8.941.1.0",
"driverDate": "2-9-2012",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.1.7601.17789",
"webglRenderer": "Google Inc. -- ANGLE (AMD Radeon HD 7520G + 7670M Dual Graphics)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.9.4",
"version": "4.9.4"
},
"NSS": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.14.1.0",
"version": "3.14.1.0"
},
"NSSSSL": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
}
},
"extensions": [
{
"name": "DownloadHelper",
"version": "4.9.13",
"isActive": true,
"id": "{b9db16a4-6edc-47ec-a1f4-b86292ed211d}"
},
{
"name": "Unfriend Finder",
"version": "41.998",
"isActive": true,
"id": "firefox@unfriendfinder.com"
},
{
"name": "Yahoo! Toolbar",
"version": "2.5.1.20121219100509",
"isActive": true,
"id": "{635abd67-4fe9-1b23-4f01-e679fa7484c1}"
}
]
}

philipp
  • Top 10 Contributor
  • Moderator
2043 solutions 8891 answers

Chosen Solution

hello srga90, can you go to firefox > help > troubleshooting information & copy the content of the graphics section & paste it here? thnx...

does it make a difference if you try updating your graphics driver or disabling hardware acceleration in firefox > options > advanced > general?

Question owner

Disabling hardware acceleretion do the job :D

Will disabling hardware acceleration have any effect on the future work of Mozilla Firefox?

Thanks.

Question owner

Here is graphics section, i forgot it earlier.

philipp
  • Top 10 Contributor
  • Moderator
2043 solutions 8891 answers

thanks for reporting back with your details - turning off HWA might have slight negative effects on the performance/rendering speed of the browser but it shouldn't impact any functionality.

i've seen a handful similar threads by users mentioning this issue since they've upgraded to firefox 18. so when it is a widespread problem, mozilla might further investigate this & offer a fix in a later version...