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Currently running 17.0.1, I have been experiencing crashes with this and 3 previous updates with zero issues prior, for years, hoping someone has a solution?

Posted

The computer can be sitting idle or opening a simple business e-mail and it just crashes for no reason. I do not surf the internet or go places other than business sites. This is a well and correctly maintained computer hoping there is a simple known solution.

Chosen solution

hello joemcdonald, i don't know if it might be related but 2 of your addons might be considered malware ("starfield"), for more information please refer to http://ithreats.net/?s=starfield.

you could try resetting firefox & see if this makes a difference...

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Plug-in for Workspace
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • WebEx64 General Plugin Container Version 203
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5
  • 5.1.10411.0
  • RealPlayer Plugin
  • Office Live Update v1.0
  • Plug-in for Starfield utilities
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus Pop-up Addon
0.5
true
adblockpopups@jessehakanen.net
Adobe Contribute Toolbar
6.0
true
{01A8CA0A-4C96-465b-A49B-65C46FAD54F9}
Awesome screenshot: Capture and Annotate
2.3.7
true
jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack
BetterPrivacy
1.68
true
{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
FoxTab
1.4.5
true
{ef4e370e-d9f0-4e00-b93e-a4f274cfdd5a}
gTranslate
0.9
true
{aff87fa2-a58e-4edd-b852-0a20203c1e17}
Image and Flash Blocker
0.7
true
imgflashblocker@shimon.chohen
Multiple Tab Handler
0.7.2012111301
true
multipletab@piro.sakura.ne.jp
QuickDrag
2.1.3.23
true
quickdrag@mozilla.ktechcomputing.com
Test Pilot
1.2.2
true
testpilot@labs.mozilla.com
TextMarker Go
0.7.3
true
{cd6c4ebf-366e-45a0-98b5-b8217288eed7}
Tree Style Tab
0.14.2012111201
true
treestyletab@piro.sakura.ne.jp
WBE Paste
1.3
true
wbepaste@starfield
Workspace Email Zoom
1.4
true
zoomext@starfield
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.history_expire_days.mirror
180
browser.history_expire_days_min
0
browser.link.open_newwindow.restriction
0
browser.link.open_newwindow.restriction.backup
2
browser.places.smartBookmarksVersion
4
browser.privatebrowsing.autostart
true
browser.startup.homepage
http://www.google.com/ig
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
browser.tabs.insertRelatedAfterCurrent
false
browser.tabs.loadFolderAndReplace
false
browser.tabs.loadFolderAndReplace.backup
true
browser.tabs.onTop
false
browser.zoom.full
false
extensions.lastAppVersion
17.0.1
font.name.serif.x-western
Arial
gfx.blacklist.webgl.msaa
4
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1354306212
places.history.expiration.transient_current_max_pages
100664
places.history.expiration.transient_optimal_database_size
161061272
places.last_vacuum
1304269540
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
56
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
25
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Vendor ID
0x10de
Device ID
0x 863
WebGL Renderer
NVIDIA Corporation -- NVIDIA GeForce 9400M OpenGL Engine -- 2.1 NVIDIA-7.32.12
GPU Accelerated Windows
1/1 OpenGL
AzureCanvasBackend
quartz
AzureFallbackCanvasBackend
none
AzureContentBackend
none
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

philipp
  • Top 10 Contributor
  • Moderator
2045 solutions 8901 answers

Chosen Solution

hello joemcdonald, i don't know if it might be related but 2 of your addons might be considered malware ("starfield"), for more information please refer to http://ithreats.net/?s=starfield.

you could try resetting firefox & see if this makes a difference...

Question owner

madperson, Thank you you for response and efforts. My dilemma is I have to respond to five different E-mail accounts from five different businesses with all using the GoDaddy's Starfield software. This has worked flawlessly for years with Firefox. I have to rely on the notifier because I can not have them all open while working and require the alert.

Since my request for help I have paid a lot more attention to the issue finding Firefox crashing 100% of the time during pdf format downloads with many from .gov sites. Odd, but I do receive the download but must restart Firefox.

I am beginning to question a switch I made in start pages as the possible cause.  I have used iGoogle as my start page for years able to put my interest only on it but they have announced they planned to cease their offering next November so I looked around finding a service that is 20 times better that iGoogle called Protopage.

This start page service is limited only by ones imagination and have changed most of the way I work as a result. I used to use Firefox as the truck to carry the workload in tabs rather than Safari because as you know it has its limitations.

I have begun to use Safari as the default and bookmarked Protopage, ATT.net, and iGoogle as my start pages and bookmarked the rest of the often accessed items from weather to translators. I have one non-business Hotmail e-mail account that Safari restricts certain services like linked videos so I use Firefox and once I start it I leave it on for the day to carry the hotmail and the 5 .com's turning off Safari.

I have contacted Protopage with the issue because it has one quirk in it when in use that I can live with because of its unlimited abilities but feel it may also be responsible for the Firefox issue.

Regarding resetting Firefox, I did go into my Mac and searched every last bit of Mozilla and removed it. I then removed GoDaddy's Starfield alerter, emptied the trash, ran Clean My Mac, rebooted, ran Clean my Mac a second time and then reloaded a fresh OS X in. I reloaded GoDaddy's software and Firefox and all seemed well for several hours until I opened Protopage which could have been purely coincidental so as time allows I will better sort that process that led to the issue reoccurring.

It may be a week or two before I have the time to further study the issue but if there is a glitch between Firefox and Protopage, Firefox should get after it because with iGoogle going away many will find Protopage. By the way, on all our Macs we have both BitDefender and MacScan2 as a witness having never found the first item as we are not surfers but just business oriented.

When I sort it I will report back. Thanks again madperson. /joe