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Firefox crashes

Posted

Hi Please can somebody Help me!, My website has been online for ages now and all of a sudden it crashes Firefox, it crashes that bad that it wont even generate a crash code, also I have reset Firefox, put in safe mode, cleared cache but still does the same, I have even uninstalled and reinstalled the latest version?

My site works in all other browsers so please help the site is http://www.worldofwebdesigns.co.uk

Thanks so much :)

Chosen solution

Hi there, it's not crashing my Firefox and since you have already tried reset and safe mode, I'd guess that it's your graphics driver that crashes Firefox. I'd suggest that you upgrade it to the latest version. Here is how: Upgrade your graphics drivers to use hardware acceleration and WebGL

If that doesn't work, the last ressort might be to disable hardware acceleration: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Hope this helps!

Read this answer in context 0

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adobe Acrobat - Create PDF
1.2
false
web2pdfextension@web2pdf.adobedotcom
Adobe Contribute Toolbar
6.1
false
{01A8CA0A-4C96-465b-A49B-65C46FAD54F9}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20121010144125
browser.startup.homepage_override.mstone
16.0.1
extensions.lastAppVersion
16.0.1
gfx.blacklist.direct2d
3
gfx.blacklist.layers.direct3d9
3
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
AMD Radeon HD 7900 Series
Vendor ID
0x1002
Device ID
0x6798
Adapter RAM
3072
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.982.0.0
Driver Date
7-27-2012
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (AMD Radeon HD 7900 Series) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
0. Blocked for your graphics driver version.
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Kadir Topal
  • Administrator
  • Moderator
22 solutions 175 answers

Chosen Solution

Hi there, it's not crashing my Firefox and since you have already tried reset and safe mode, I'd guess that it's your graphics driver that crashes Firefox. I'd suggest that you upgrade it to the latest version. Here is how: Upgrade your graphics drivers to use hardware acceleration and WebGL

If that doesn't work, the last ressort might be to disable hardware acceleration: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Hope this helps!

Question owner

Hi kadir

Thanks for that it seems to have solved the issue :)

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8017 answers

Helpful Reply

I do not even pretend to be knowledgeable enough to advise a professional webdesigner.

If it helps note that I am able to view the site from Firefox on a Linux platform, apparently the site is not crashing all Firefox browsers. I have not yet tried on Windows. Have you tried using a new clean profile on Firefox.

Update OOPs

  • I did not notice you had tried the firefox reset already, so a new profile would not help
  • safe mode does itself disables hardware acceleration. That is sometimes enough to prevent crashes when troubleshooting graphics problems

Glad you fixed it anyway, so I have now marked Kadir's post as the solution.

Modified by John99

magicman909 0 solutions 2 answers

I went thru the steps recommended by Mozilla. In safe mode , Firefox did not crash, so one by one I enabled ad-dons until I found the culprit. It was the Norton toolbar; It is apparently incompatible with version 18.0.1 This is an issue for Symantec to resolve, so I will have to post up on their forum.