It prompts me to download the new firefox and when I try it won't allow me. It either says firefox is running or it can't replace the current program.
I can't download the new version of Firefox. When I attempt to it won't allow me to. Help!!!
I can't download the new version of Firefox. When I attempt to it won't allow me to. Help!!!
All Replies (2)
Try downloading it from here:
If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
- Firefox 16.0.1: http://www.mozilla.org/en-US/firefox/all.html
- Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install
- Install the new version that you have downloaded
- https://support.mozilla.org/kb/Installing+Firefox+on+Mac
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.