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Firefox will not install or uninstall. Computer keeps asking to reboot but nothing happens?????

Posted

This is a new laptop and the firefox version is the latest on offer. Firefox worked for 2 days then would not load from then on. I re downloaded firefox from the website but nothing happened other than my original question. I am running windows 7.

Additional System Details

This started when...

On first download.

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John99
  • Top 25 Contributor
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622 solutions 7995 answers

Try to install Firefox again.

  1. obtain a fresh copy of the Firefox installer from
  2. Remove Firefox
    Assuming you have no information on Firefox and it is not working you may remove both the Firefox profile files and the Firefox program files. (But no need to worry about any registry entries)
  3. Run the installer that you downloaded previously in step 1

You may need to check that security software is not blocking installation or update of Firefox. See also Firefox won't start - find solutions and if you are getting any error messages please say exactly what they are, or better still add a screenshot

zalloy 0 solutions 11 answers

Helpful Reply

Well, Firefox was working fine, until the update came through. Now it keeps telling me I need to reboot to complete a previous upgrade. I tried to uninstall, and get the same bloody message. I reboot, and get the same thing. I've rebooted my machine 8 times this morning trying to fix this thing. It won't budge. Using Chrome to write you this message. Very unhappy. :-/

John99
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622 solutions 7995 answers

Helpful Reply

You would have done better to start your own thread for the question using /questions/new

You could try to get rid of the current update that is causing a problem by deleting the relevant files active-update.xml updates.xml . See the old article:

Please postback with how you get on. If problems continue please start a new thread.

zalloy 0 solutions 11 answers

I tried that, but I don't have those files. I'll start another thread. Thanks. :-)

John99
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622 solutions 7995 answers

I have not yet seen any new question. Note some files or directories may be hidden. http://kb.mozillazine.org/Show_hidden_files_and_folders

cor-el
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10737 solutions 96600 answers

Try to run the Firefox program once as Administrator (right-click: Run as Administrator).

zalloy 0 solutions 11 answers

I tried this but am still getting the same error.