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Firefox constantly wants to restart my computer to finish installing an update.

Posted

When opening Firefox I get a pop that states:

"Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now?"

I have full admin rights to this Win7 box. I have completely uninstalled Firefox and all saved settings and installed the the latest version. If I do reboot I can use Firefox until it decides that it updated then I need to restart again. This happens multiple times a day.

I have started using Chrome and IE. This makes me unhappy. I have friends with the same issue and we share the opinion that Firefox is unusable as a browser in it's current state.

The other thing that bothers me is that I downloaded and installed version 15.0.1, it tells me that I have version 15 and wants to update the base version to 15.0.1. I installed 15.0.1 what happened to the update since I installed it?

Modified by coda6

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.89 Safari/537.1

More Information

Application Basics
Name
Firefox
Version
15.0
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Collusion
0.16.3
false
jid1-F9UJ2thwoAm5gQ@jetpack
Logitech Device Detection
1.24.0.9
false
DeviceDetection@logitech.com
Microsoft .NET Framework Assistant
1.3.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Personas
1.6.2
false
personas@christopher.beard
Symantec Intrusion Prevention
11.1.1.5 - 1
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20120824154833
browser.startup.homepage_override.mstone
15.0
extensions.lastAppVersion
15.0
font.internaluseonly.changed
true
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1348588019
places.history.expiration.transient_current_max_pages
78251
privacy.sanitize.migrateFx3Prefs
true
security.OCSP.disable_button.managecrl
false
security.enable_tls
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA NVS 4200M
Vendor ID
0x10de
Device ID
0x1056
Adapter RAM
512
Adapter Drivers
nvd3dum nvwgf2um,nvwgf2um
Driver Version
8.17.12.9610
Driver Date
2-29-2012
Adapter Description (GPU #2)
Intel(R) HD Graphics Family
Vendor ID (GPU #2)
0x8086
Device ID (GPU #2)
0x0126
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
igdumdx32 igd10umd32 igd10umd32
Driver Version (GPU #2)
8.15.10.2418
Driver Date (GPU #2)
6-10-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
NVIDIA Corporation -- NVS 4200M/PCIe/SSE2 -- 4.2.0
GPU Accelerated Windows
2/2 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10747 solutions 96704 answers

Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.