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firefox crshes

Posted

when i start up firefox it hangs for a few mins and then it closes and i cant get the firefox crash data from the tool becasue it wont even come up all that comes up is start in safe mode that wehn i click nothing happens and a restet firefox that i have done but which did not fix anything ..... it isnt becasue of my homepage becasue i cant even open a blank tab wthout it happening... firefox was working more thank ok for more than a good deal of time but suddenly today after my laptop crashed and had to be restarted it was on the fritz

this is the only data i can get with my noob-ish skill set but if there is anything (data) i can get without actually needing to run firefox for obv reasons just tell me and i will get it...

AppHangB1

 Application Name:	firefox.exe
 Application Version:	15.0.1.4631
 Application Timestamp:	5047f9c5
 Hang Signature:	1f11
 Hang Type:	1
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	2057
 Additional Hang Signature 1:	1f11a812ef53b0b5ac0b7c371e9f39ce
 Additional Hang Signature 2:	3c34
 Additional Hang Signature 3:	3c349c1d00e1e0fd7952aa3ce09b8057
 Additional Hang Signature 4:	3692
 Additional Hang Signature 5:	3692dd5d7eb22f09bccd5dc127c581af
 Additional Hang Signature 6:	f4b7
 Additional Hang Signature 7:	f4b7688f5d8893888399d3492ccd6d95


any help would be appreciated and thanks in advance

Additional System Details

Installed Plug-ins

veoh download helper (all i can remeber) i dont use many addons/plugins less than 5 in total...

Application

  • User Agent:

More Information

AppHangB1
Application Name: firefox.exe
Application Version: 15.0.1.4631
Application Timestamp: 5047f9c5
Hang Signature: 1f11
Hang Type: 1
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Hang Signature 1: 1f11a812ef53b0b5ac0b7c371e9f39ce
Additional Hang Signature 2: 3c34
Additional Hang Signature 3: 3c349c1d00e1e0fd7952aa3ce09b8057
Additional Hang Signature 4: 3692
Additional Hang Signature 5: 3692dd5d7eb22f09bccd5dc127c581af
Additional Hang Signature 6: f4b7
Additional Hang Signature 7: f4b7688f5d8893888399d3492ccd6d95

Tobbi
  • Moderator
67 solutions 450 answers

Certain problems can be solved by performing a Clean reinstall. Please follow these steps one by one and tell us if it helped:

  1. Download the latest Firefox from http://www.mozilla.com
  2. Close all Firefox windows by going to File > Exit, confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox.

IMPORTANT: The uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option.

Once this is done:

  1. Go to Start > Run, enter %PROGRAMFILES% in the textbox and press Enter. An Explorer window should open.
  2. In the Explorer window, see if you can find a Mozilla Firefox folder. If you do, right-click it and select Delete. Confirm that you want to move the folder to the trash.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!