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Since latest update I am getting a 'Confirm folder replace' window constantly for 'Chrome' and it won't go away

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  • 11 have this problem
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  • Last reply by cor-el

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I am getting a 'Copying' window with 'Calculating the time required to copy the files' - then another window opens - 'Confirm Folder replace' with the message ' This folder already contains a folder named 'Chrome' - then the usual 4 buttons 'Yes' 'Yes to all' 'No' & 'Cancel' and no matter what I click it keeps coming back over and over again .....


HELP

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Do a clean reinstall and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.