Since updating to 13, in the downloads window, when I right click, the "Open Containig Folder" is dark (so it's available) but when I click it nothing opens

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Last reply by dumdidadida

11 years ago

7/18/12, 1:43 AM

I first noticed this after updating to version 13.x and today I updated to 14.x and hoped the problem would go away but it didn't.

Since 13.x when I see files in the "Downloads" window, if I right-click on one, the "Open Containing Folder" is black (not grayed out) so it indicates that it is available, but when I click on it nothing happens. No folder opens. I can trade down my Windows Explorer and find where it is, but that's a pain, when the "Open Containing Folder" should work and take me right to it.

It does not give me any messages, or ask me to choose any program to use to open, it simply does nothing.

Any ideas?

I first noticed this after updating to version 13.x and today I updated to 14.x and hoped the problem would go away but it didn't. Since 13.x when I see files in the "Downloads" window, if I right-click on one, the "Open Containing Folder" is black (not grayed out) so it indicates that it is available, but when I click on it nothing happens. No folder opens. I can trade down my Windows Explorer and find where it is, but that's a pain, when the "Open Containing Folder" should work and take me right to it. It does not give me any messages, or ask me to choose any program to use to open, it simply does nothing. Any ideas?

Answer 1 · 2012-07-18 01:43:34

dumdidadida

7/18/12, 1:55 AM

Hi,

Please check if this happens in Safe Mode. Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. All these settings/options/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme, option or hardware acceleration is causing issues. Disabling/enabling hardware acceleration, and some types of add-ons in normal mode may require a Firefox restart.