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Since updating to 13, in the downloads window, when I right click, the "Open Containig Folder" is dark (so it's available) but when I click it nothing opens

Posted

I first noticed this after updating to version 13.x and today I updated to 14.x and hoped the problem would go away but it didn't.

Since 13.x when I see files in the "Downloads" window, if I right-click on one, the "Open Containing Folder" is black (not grayed out) so it indicates that it is available, but when I click on it nothing happens. No folder opens. I can trade down my Windows Explorer and find where it is, but that's a pain, when the "Open Containing Folder" should work and take me right to it.

It does not give me any messages, or ask me to choose any program to use to open, it simply does nothing.

Any ideas?

I first noticed this after updating to version 13.x and today I updated to 14.x and hoped the problem would go away but it didn't. Since 13.x when I see files in the "Downloads" window, if I right-click on one, the "Open Containing Folder" is black (not grayed out) so it indicates that it is available, but when I click on it nothing happens. No folder opens. I can trade down my Windows Explorer and find where it is, but that's a pain, when the "Open Containing Folder" should work and take me right to it. It does not give me any messages, or ask me to choose any program to use to open, it simply does nothing. Any ideas?

Additional System Details

This happened

Every time Firefox opened

This started when...

I updated to version 13.x

Installed Plug-ins

  • 5.1.10411.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.1 r102
  • Foxit Reader Plug-In For Firefox and Netscape
  • Version 1.1.4, copyright 1996-2010 The VideoLAN Teamhttp://www.videolan.org/
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • Yahoo Application State Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

dumdidadida 155 solutions 1440 answers

Hi,

Please check if this happens in Safe Mode. Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. All these settings/options/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme, option or hardware acceleration is causing issues. Disabling/enabling hardware acceleration, and some types of add-ons in normal mode may require a Firefox restart.

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Extensions and Themes

Problematic Extensions

Options

If the problem persists, you can also consider the Reset Firefox feature via Help (Alt + H) > Troubleshooting Information.

Hi, Please check if this happens in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode]. Safe mode disables the installed '''Extensions''', and themes ('''Appearance''') in '''Tools''' ('''Alt''' + '''T''') > '''Add-ons'''. Hardware acceleration is also temporarily disabled - the manual setting is '''Tools''' > '''Options''' > '''Advanced''' > '''General''' > [https://support.mozilla.org/en-US/kb/Options%20window%20-%20Advanced%20panel?as=u '''Use hardware acceleration when available''']. All these settings/options/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme, option or hardware acceleration is causing issues. Disabling/enabling hardware acceleration, and some types of add-ons in normal mode may require a Firefox restart. [http://support.mozilla.com/en-US/kb/Uninstalling+add-ons Uninstalling Add-ons] [http://kb.mozillazine.org/Uninstalling_toolbars Uninstalling Toolbars] [https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes] [http://kb.mozillazine.org/Problematic_extensions Problematic Extensions] [https://support.mozilla.org/en-US/kb/Options%20window Options] If the problem persists, you can also consider the [https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems Reset Firefox] feature via '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information'''.