Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

trouble loading facebook

more options

Ever since all the problems with Adobe and Firefox I am having problems getting Facebook to load. It says connected to Facebook yet it never loads. I can get on but it takes a few tries and many times I have to refresh. I tried going back to Firefox 12 after reinstalling Adobe 10.3 and going back to 13 again but whatever I try it affects only Facebook. Anyone else having problems or does anyone have any suggestions on what else I can do?

Ever since all the problems with Adobe and Firefox I am having problems getting Facebook to load. It says connected to Facebook yet it never loads. I can get on but it takes a few tries and many times I have to refresh. I tried going back to Firefox 12 after reinstalling Adobe 10.3 and going back to 13 again but whatever I try it affects only Facebook. Anyone else having problems or does anyone have any suggestions on what else I can do?

All Replies (2)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Did you uninstall Flash before installing another Flash version?

You can check for problems caused by a recent Flash 11.3 update and possibly downgrade to Flash 11.2 or 10.3.

more options

Thanks. I tried all that and even reset Firefox but nothing seems to work. I am using Google Chrome to get into Facebook and hopefully this will fix on its own.