Latest beta crashes when typing, even in safe mode
Starting today, after downloading the latest beta version of Firefox 14 (beta 11), my Firefox crash as soon as I type something. Doesn't matter where I type, either the URL bar, search bar, etherpad...
I ran in safe mode, disabling everything, resetting everything, it still doesn't work.
Lost all my tabs and groups, while trying to resolve the problem...
All Replies (4)
We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
- Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.
Thanks in advance for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Well. I would, if I could. As I said, I can't type anything, because it will immediately crash.
How can I get the crash report, without going into Firefox?
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID into the reply window on the forums.
Well. I'm on a Mac. It's in ~/Library/Application\ Support/Firefox/Crash\ Reports as far as I can tell. However, I only have one crash report from today, although it crashed at least 20 times.
Here is the ID from the report: 1341729709