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From Firefox v10. Page Setup, Print Preview and Print don't seem to work with XP PRO SP2 x64, but work normally with Win7 x64.

Posted

Page Setup merely changes the topmost title line and freezes the screen except for the ability to close the page and return to the page from which Page Setup was invoked. Print Preview presents a monochrome grey page with the normal menu features that are normally responsive except for the Page Setup function. Print prints a blank page always. Noticed the problems with Firefox versions 10 and 11 and 12 beta, with XP Pro SP2 x64. Firefox version 11 does not have these problems with Windows 7 ult x64.

Chosen solution

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • Adobe Acrobat Plug-In Version 6.00 for Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.2; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

Application Basics
Name
Firefox
Version
11.0
User Agent
Mozilla/5.0 (Windows NT 5.2; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
avast! WebRep
7.0.1426
true
wrc@avast.com
Feedback
1.1.2
false
testpilot@labs.mozilla.com
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.buildID
20120312181643
browser.startup.homepage_override.mstone
rv:11.0
browser.tabs.loadInBackground
false
browser.tabs.warnOnOpen
false
extensions.lastAppVersion
11.0
general.autoScroll
false
gfx.blacklist.direct2d
3
gfx.blacklist.layers.direct3d10
3
gfx.blacklist.layers.direct3d10-1
3
gfx.blacklist.layers.direct3d9
3
gfx.blacklist.layers.opengl
3
gfx.blacklist.suggested-driver-version
6.14.10.5218
gfx.blacklist.webgl.angle
3
gfx.blacklist.webgl.msaa
3
gfx.blacklist.webgl.opengl
3
network.cookie.cookieBehavior
1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1331998220
places.history.enabled
false
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.offlineApps
true
privacy.clearOnShutdown.passwords
true
privacy.clearOnShutdown.siteSettings
true
privacy.cpd.cookies
false
privacy.cpd.siteSettings
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) G33/G31 Express Chipset Family
Vendor ID
8086
Device ID
29c2
Adapter RAM
Unknown
Adapter Drivers
igxprd64
Driver Version
6.14.10.5029
Driver Date
1-21-2009
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.5218 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.5218 or newer.

Vivek 310 solutions 2084 answers

Chosen Solution

Hi,

Please see this.

Print Problems

Question owner

Thank you, Vivek.Wilfred, for suggesting solutions.

Go here to the article entitled “Firefox prints incorrectly”:

https://support.mozilla.org/en-US/kb/Firefox%20prints%20incorrectly?s=printing&r=0&e=sph&as=s

Follow directions in the section entitled “Reset all Firefox printer settings”. The directions say to remove all lines of the file prefs.js that start with “print.” I was successful by removing all lines that included the string “print”.