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after updating to firefox 10 it will not open and it crashes my computer

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  • Last reply by cor-el

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updated yesterday 1.31.12 to firefox 10. came home today and tried to start firefox nothing happens and computer freezes. hard drive starts to spin and wont stop. everything freezes. windows xp sp3

updated yesterday 1.31.12 to firefox 10. came home today and tried to start firefox nothing happens and computer freezes. hard drive starts to spin and wont stop. everything freezes. windows xp sp3

All Replies (3)

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Hey Gdschld7,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. Since you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!

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I have done all that sir. It will not work. I have Firefox 9 installed now and it is working perfectly. 10 will not work

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Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also: