Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Norton Toolbar with Identity Safe is incompatible with Firefox 10.0. It is disabled and cannot be enablesd. What to do?

  • 2 replies
  • 87 have this problem
  • 1 view
  • Last reply by RDoc

RDoc
RDoc
more options

I have updated Firefox to v. 10.0. Since then, my Norton toolbar is disabled. I relay on Norton's Identity Safe to browse the web and protect my passwords. Now, unless I can get this to work again, I will stop using Firefox and go back to "the other browser." I have updated Norton several times. I spent 3 hours with Norton support a couple of days ago only to find out that there was no fix for Firefox 10.0. This will have to be fixed via Firefox, unless there is a solution that we are not aware of. Do you know of any?

I have updated Firefox to v. 10.0. Since then, my Norton toolbar is disabled. I relay on Norton's Identity Safe to browse the web and protect my passwords. Now, unless I can get this to work again, I will stop using Firefox and go back to "the other browser." I have updated Norton several times. I spent 3 hours with Norton support a couple of days ago only to find out that there was no fix for Firefox 10.0. This will have to be fixed via Firefox, unless there is a solution that we are not aware of. Do you know of any?

Modified by RDoc

Chosen solution

The Norton update for Firefox 10.0 was only released 3 or 4 hours ago.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-10-Support-for-Norton-Toolbar/td-p/648241

Read this answer in context 👍 7

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Chosen Solution

The Norton update for Firefox 10.0 was only released 3 or 4 hours ago.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-10-Support-for-Norton-Toolbar/td-p/648241

RDoc
RDoc Question owner
more options

Thank you for the reply. I had the very same issue with the previous update, and it took quite a long time with Norton Tech Support to arrive at a solution. So, I was concerned after the same thing happened again with this latest Mozilla Firefox update. ... After talking with Norton today, they DID confirm that they are working on a patch for this issue to be released via automatic updates within a couple of days. So, I will be patient for a couple of days to see if the update will solve the problem. BTW - I have the latest version of Norton Security already.