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Firfox tries to open four tabs with the URL http://www.xn--&-8ga.com/ I've uninstalled and reinstalled Firefox, and all my virus and spyware programs are up to date and do not stop this.

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Last reply by BDoyle 8 years ago

BDoyle

Posted
8/12/11, 5:55 PM

When I open a website, for example, Amazon.com and click on a link, Firefox tries to open four tabs with the URL http://www.xn--&-8ga.com/ None of the pages open and the link that was originally clicked does not open. I've uninstalled and reinstalled Firefox, and all my virus and spyware programs are up to date and do not stop this. Any suggestions?

Answer 1 · 2011-08-12T18:15:16-07:00

cor-el

Top 10 Contributor
Moderator

17571 solutions 158915 answers

Posted
8/12/11, 6:15 PM

You may be infected with malware.

Do a malware check with some malware scanning programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
http://www.superantispyware.com/ - SuperAntispyware
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free

See also:

"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

If using the above listed scanners does not fix it or if you are blocked from installing those scanners then ask advice on one of the forums that specialize in malware removal mentioned in the Popups_not_blocked article.

You may be infected with malware. Do a malware check with some malware scanning programs. You need to scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of their databases before doing a scan. * http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware * http://www.superantispyware.com/ - SuperAntispyware * http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page * http://www.safer-networking.org/en/index.html - Spybot Search & Destroy * http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free See also: * "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked If using the above listed scanners does not fix it or if you are blocked from installing those scanners then ask advice on one of the forums that specialize in malware removal mentioned in the Popups_not_blocked article.

Answer 2 · 2011-08-12T18:51:16-07:00

Hasan 469 solutions 5600 answers

Posted
8/12/11, 6:51 PM

Troubleshooting extensions and themes

https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes

Clear Cookies & Cache

https://support.mozilla.com/en-US/kb/Template:clearCookiesCache

Restore the default home page

https://support.mozilla.com/en-US/kb/How%20to%20set%20the%20home%20page#w_restore-the-default-home-page

go to Tools Menu -> Options -> Content -> place Checkmark on Block Pop-ups windows -> click Exceptions... button and click Remove All
go to Tools Menu -> Options -> Privacy -> Firefox will: select Remember History
go to Tools Menu -> Options -> Security -> place Checkmarks on ---> (1) Warn me when websites try to install add-ons (2) Block Reported Attack Sites (3) Clock Reported Web Forgeries
go to Tools Menu -> Options -> Advanced -> General -> Remove Checkmark from Warn me when websites try to redirect or reload the page
go to Tools Menu -> Options -> Advanced -> Encryption ---> under Protocols place Checkmarks on -> (1) Use SSL 3.0 (2) Use TLS 1.0 ---> under Certificates select Ask me Every Time
click OK on Options window -> Restart Firefox

Check and tell if its working.

Troubleshooting extensions and themes * https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Clear Cookies & Cache * https://support.mozilla.com/en-US/kb/Template:clearCookiesCache Restore the default home page * https://support.mozilla.com/en-US/kb/How%20to%20set%20the%20home%20page#w_restore-the-default-home-page * go to Tools Menu -> Options -> Content -> place Checkmark on '''Block Pop-ups windows''' -> click '''Exceptions...''' button and click '''Remove All''' * go to Tools Menu -> Options -> Privacy -> '''Firefox will: select Remember History''' * go to Tools Menu -> Options -> Security -> place Checkmarks on ---> (1) Warn me when websites try to install add-ons (2) Block Reported Attack Sites (3) Clock Reported Web Forgeries * go to Tools Menu -> Options -> Advanced -> General -> Remove Checkmark from '''Warn me when websites try to redirect or reload the page''' * go to Tools Menu -> Options -> Advanced -> Encryption ---> under '''Protocols''' place Checkmarks on -> (1) Use SSL 3.0 (2) Use TLS 1.0 ---> under '''Certificates''' select '''Ask me Every Time''' * click OK on Options window -> Restart Firefox Check and tell if its working.

Answer 3 · 2011-08-15T08:26:38-07:00

BDoyle

Posted
8/15/11, 8:26 AM

Question owner

Thanks for the previous two answers. I appreciate it, but they were not successful. However, I do seem to have solved the problem - for anyone else who may be experiencing this, we downloaded and ran TDSSKILLER. This is described as an Anti-Rootkit Utility. Googling it will show you places to download it for free. So far its working.

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Firfox tries to open four tabs with the URL http://www.xn--&-8ga.com/ I've uninstalled and reinstalled Firefox, and all my virus and spyware programs are up to date and do not stop this.

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