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Firefox Password Manager has stopped working.

Posted

I'm using Firefox 3.6.19 on Mac OSX 10.6 PPC. Recent Mac Software Update done, then the problem with Firefox appeared. Password Manager has stopped working. I can input to the box but passwords are not recognised. The box accepts the password then the box reappears almost immediately, requesting master password again. I can't access my saved passwords through preferences either. I cannot access any Firefox passwords.

I have re-installed Firefox, but that's made no difference. I have tried to change the master password, but I can't tell whether it was accepted or not - no change to problem...

Also, when I opened Firefox this morning, the window 'stuck' to my cursor and kept being dragged around the screen. That finally stopped, but not sure why.

HELP!!!!

Additional System Details

Installed Plug-ins

  • Gecko default plugin
  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • http://www.facebook.com/fbplugin/
  • DivX Content Upload Plug-In: Uploads DivX video in your browser!
  • 1.0.30715
  • iPhoto6
  • RealPlayer Plugin
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Shockwave Flash 10.1 r102
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.5; en-GB; rv:1.9.2.19) Gecko/20110707 Firefox/3.6.19

More Information

Application Basics
Name
Firefox
Version
3.6.19
Profile Directory
Show in Finder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Modified Preferences
Name
Value
accessibility.blockautorefresh
true
accessibility.browsewithcaret
true
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.history_expire_days_min
1
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.bbc.co.uk/weather/ukweather/
browser.startup.homepage_override.mstone
rv:1.9.2.19
dom.disable_open_during_load
false
dom.disable_window_move_resize
true
dom.event.contextmenu.enabled
false
extensions.lastAppVersion
3.6.19
network.cookie.prefsMigrated
true
places.last_vacuum
1310989327
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor
true
print.print_bgimages
true
print.print_command
print.print_downloadfonts
true
print.print_evenpages
true
print.print_footerleft
print.print_footerright
print.print_headerleft
print.print_headerright
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size
1113749313
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
57
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
25
privacy.clearOnShutdown.sessions
false
privacy.cpd.cache
false
privacy.cpd.cookies
false
privacy.cpd.formdata
false
privacy.cpd.sessions
false
privacy.item.cookies
true
privacy.item.sessions
false
privacy.popups.disable_from_plugins
1
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false

Hasan 477 solutions 5600 answers

Troubleshooting extensions and themes

Password Manager

Check and tell if its working.

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

See:

If using the chrome url (chrome://pippki/content/resetpassword.xul) doesn't work then delete the files key3.db and signons.sqlite in the Firefox profile folder.

Help > Troubleshooting Information > Profile Directory: Open Containing Folder

You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.