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My latest version of Firefox, which is 5.0, does not show the documents I bring up on Ancestry.com, to which I subscribe. Ancestry technician tells me they're still using older version: Mozilla 3.6. What do I do?

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  • Last reply by cor-el

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I'm strictly a word processor. My son is a Systems Analyst and rebooted my computer in July. I use Microsoft Windows 7 and Mozilla Firefox version 5.0. The Ancestry technician wants me to reboot to Mozilla Firefox version 3.6 which is the one they use. Would need to check with my son before I agree to this.

I'm strictly a word processor. My son is a Systems Analyst and rebooted my computer in July. I use Microsoft Windows 7 and Mozilla Firefox version 5.0. The Ancestry technician wants me to reboot to Mozilla Firefox version 3.6 which is the one they use. Would need to check with my son before I agree to this.

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