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ll bean site and I am getting this read ssl.gstatic.com how do i get rid of it. thanks

Posted

I try to purchase an item from ll bean and this comes up on bottom left of computer read ssl.gstatic.com firefox The page will not completely load and I can not order my item. If I try to click on read ssl.gstatic.com firefox it jumps to the right side of the screen. How can I stop this. Please help, annie

Additional System Details

Sites Affected

http://www.llbean.com/llb/shop/62783?feat=2-SR0&productId=1060792&attrValue_0=Mariner%20Blue%20Grid%20Camo

Installed Plug-ins

  • 3DVIA player(5.0.0.12). For more information, visit the 3DVIA player web site.
  • 7.5.0.36588
  • np-mswmp
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • Shockwave Flash 10.3 r181
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • Yahoo Application State Plugin version 1.0.0.7
  • 4.0.60531.0
  • Office Live Update v1.5
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Google Update

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0) Gecko/20100101 Firefox/5.0

More Information

I cleared cookies
I do not know what to do.
I have not tried internet exployer to see if the problem is there yet.

Hasan 477 solutions 5600 answers

-> Tap ALT key or press F10 to show the Menu Bar

-> go to Help Menu -> select Restart with Add-ons Disabled

Firefox will close then it will open up with just basic Firefox. Now do this:

-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/

-> go to View Menu -> Toolbars -> unselect All Unwanted/Incompatible Toolbars

-> go to Tools Menu -> Clear Recent History -> Time range to clear: select "EVERYTHING" -> click Details (small arrow) button -> place Checkmarks on Cookies, Cache -> click Clear Now

-> go to Tools Menu -> Options -> Content -> place Checkmarks on:

1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript

-> go to Tools Menu -> Options -> Privacy -> History section -> Firefox will: select "Remember History"

-> go to Tools Menu -> Options -> Security -> place Checkmarks on:

1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries

-> go to Tools Menu -> Options -> Advanced -> Network -> Offline Storage (Cache): click Clear Now button

-> Click OK on Options window

-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious/Incompatible Extensions (Add-ons)

-> go to Tools Menu -> Add-ons -> Appearance section -> REMOVE All Unwanted/Suspicious/Incompatible Themes (Persona)

-> Restart Firefox

You can enable your Known & Trustworthy Add-ons and Themes later. Check and tell if its working.

Question owner

I will try all this tomorrow and I thank you so much. Do you know what happened to firefox 5 that caused this problem that it takes so much work to fix ? I did order my item from ll bean as internet exployer had no problems. Thanks again and I will let you know tomorrow if this works for me. annie

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

You may also need to clear the cache.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
johnnyfreez 0 solutions 1 answers

The cache thing and the cookies just works once, after visiting the site for the 2nd time, the problem still exists.