Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot sign in, it shows sign in at top left corner only but area does not appear where I normally put my password in.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

angelalegget@hotmail.com
angelalegget@hotmail.com
more options

1. I go to Firefox 2. I go to hotmail 3. I sign in BUT 4. Firefox will not let me sign in shows sign in at top left hand corner only& will not go any futher therefore section where I normally sign in & put password does not appear 5. Tried all day/night

1. I go to Firefox 2. I go to hotmail 3. I sign in BUT 4. Firefox will not let me sign in shows '''sign in''' at top left hand corner only& will not go any futher therefore section where I normally sign in & put password does not appear 5. Tried all day/night

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove the Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).