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I had been using Norton 360 "Manage Log ins" on the 3.6.16 version of FireFox, but when I updated FireFox, it would not load.

  • 3 replies
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  • Last reply by lynspottery

lynspottery
lynspottery
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From what I can tell FireFox would not recognize my Norton 360 "manage login" plugin at all even though the earlier version of Firefox did. Why is this?

From what I can tell FireFox would not recognize my Norton 360 "manage login" plugin at all even though the earlier version of Firefox did. Why is this?

All Replies (3)

TonyE
TonyE
  • Moderator
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Symantec have released updates for Norton 360 and Norton Internet Security to make them compatible with Firefox 4, for details see http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-4-compatibility-hotfix-is-now-available/td-p/428894

lynspottery
lynspottery Question owner
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I followed the instructions and made sure I had the new browser installed before updating Norton 360. Once I did that and restarted my pc, the function I was trying to get to work, still DID NOT work. The Norton login never showed up on my browser at all and when I went to log into my email account the Norton master login NEVER showed up either. So your hot fix did NOT work.

Modified by lynspottery

lynspottery
lynspottery Question owner
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I received a phone call from a rep who in turn forwarded my call to a supervisor. Unfortunately, there is no current fix according to what I was told. The case number I was provided is: 504909079. That supervisor said he would be emailing me but our conversation was cut short mid-sentence so I was unable to provide my email address to him.