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All of the sudden, my home button WILL NOT take me to my homepage, CNN.com

  • 1 reply
  • 3 have this problem
  • 15 views
  • Last reply by cor-el

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If I type CNN into search and click on the link in the search it come right up. I have re-set the page address in the internet settings, and nothing. It also will not come up if you type addy into addy bar. ONLY way is thru the search results.

If I type CNN into search and click on the link in the search it come right up. I have re-set the page address in the internet settings, and nothing. It also will not come up if you type addy into addy bar. ONLY way is thru the search results.

All Replies (1)

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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")