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Installed Java 6.3 and now Firefox crashes when I open it. Disabled Java and now it seems ok.

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  • Last reply by bhoughtal

bhoughtal
bhoughtal
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I use Chrome more than Firefox, but I just bought a credit card reader/encrypter, and must use Firefox. When I went to open it, Firefox crashed on startup. The only add-on I installed recently besides the Smartswipe card reader was an update to Java (ver. 6.3). Disabling that add-on made Firefgox work. Do I need Java 6.3?

I use Chrome more than Firefox, but I just bought a credit card reader/encrypter, and must use Firefox. When I went to open it, Firefox crashed on startup. The only add-on I installed recently besides the Smartswipe card reader was an update to Java (ver. 6.3). Disabling that add-on made Firefgox work. Do I need Java 6.3?

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the-edmeister
the-edmeister
  • Moderator
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You have Java Plug-in 1.6.0_23 installed, which is the latest security update. It shouldn't be causing Firefox to crash.

https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash

Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

bhoughtal
bhoughtal Question owner
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You're right. The problem is with the Smartswipe credit card encrypter and not the Java update. I'm working with tech support for the Smartswipe now. When I disable the add-on Firefox works fine.