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When accessing facebook, computer locks up. Have to end FF thru ctrl +alt+Del. Does not happen if I run FF in safe mode. Using vers 3.6.13

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  • Last reply by cor-el

hz131246
hz131246
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When using FF to access facebook, firefox locks up. The only way to to restore is to use the ctrl+alt+del to shut down firefox.

When using FF to access facebook, firefox locks up. The only way to to restore is to use the ctrl+alt+del to shut down firefox.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

If it does work properly in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems