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When accessing facebook, computer locks up. Have to end FF thru ctrl +alt+Del. Does not happen if I run FF in safe mode. Using vers 3.6.13

Posted

When using FF to access facebook, firefox locks up. The only way to to restore is to use the ctrl+alt+del to shut down firefox.

Additional System Details

Sites Affected

http://www.facebook.com

Installed Plug-ins

  • Coupons, Inc. Coupon Printer DLL
  • Coupons, Inc. Coupon Printer Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 6.0.12.709
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • E-centives Coupon Activator
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.1"
  • Default Plug-in
  • Shockwave Flash 10.1 r102
  • DivX Web Player version 2.1.0.900
  • DivX OVS Helper Plug-in
  • Google Update
  • Next Generation Java Plug-in 1.6.0_15 for Mozilla browsers
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10755 solutions 96800 answers

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

If it does work properly in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Troubleshoot Firefox issues using Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems