i click on the firefox icon and there always been a box says download completed
And the address is http://apnmedia.ask.com/media/toolbar/supertoolbar/profile-ask/askToolbarInstaller-1.9.1.0.exe
It also shows where the file saved. There are 4 bottons says: open, open with, open file, and close, if i click on any of them I will get to Mozilla Firefox. This issue is really annoying, so any body please help me.
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This can be a problem with the file sessionstore.js and sessionstore.bak in the Profile Folder
Delete sessionstore.js and sessionstore.bak in the Profile Folder
If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well.
See http://kb.mozillazine.org/Session_Restore
You can also try to delete downloads.sqlite (plus downloads.rdf, if it exists) in the Profile Folder
See http://kb.mozillazine.org/Unable_to_save_or_download_files#Manually_delete_download_history