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My Firefox keeps getting overrun by ASK, a search engine. How do I get rid of it?


I use Firefox as my primary connection to the web, with an aol home page. For some reason a search engine called ASK butted in, and covered the screen. I can only get on line with Internet explorer, which is too slow. I took Firefox out of the machine, and reloaded it.When I tried to get on, Ask covered the screen again. I don't know how to get rid of it and don't wish to use Internet Explorer!

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Helper7677 165 solutions 1653 answers

Helpful Reply

Unfortunately, it is becoming more and more common for these kinds of "extras" (toolbars, security scanners, etc.) to be added to your browser/system/desktop when adding or updating other software, some from very well-know software vendors. You must carefully read information before downloading any "free" software and be very alert during the install process for any opportunity to opt-out of "extras" being installed.

If you have the Ask Toolbar

You MAY need to reset a preference
You may also need to reset preferences related to Ask.com via about:config, specifically the keyword.URL preference -

  • Open a new tab or window.
  • Type __about:config__ in the URL/address bar and press the Enter key
  • If you see a warning, accept it (promise to be careful)
  • Filter = keyword.url
  • Right-click on the preference below the Filter, and choose Reset
  • Restart Firefox (File > Restart Firefox)

Also see:

Helpful Reply

I previously had gone to the control panel, and removed the ASK from the machine. It still does not show on the panel. I figured that when I took out Firefox totally, it would be gone with a firefox reload. NO, it covers the whole screen, and so I cannot do much on the screen. It will not reduce. I will print your comments, and If I cannot make it go, the machine with your comments will go to a local Geek. Thanks.