I get this message when I go to enter my hot mail account. Msn directed me to a page and I was given this explanation. Thanks Paul Hi, I suggest that you optimize your Internet browser. Check this article for instructions: How to optimize Internet Explorer browser http://windowslivehelp.com/solution.aspx?solutionid=3c7c3338-369e-4220-b29d-71ce660fe5a0 If you’re using a browser other than Internet Explorer, please visit its Help section. If the issue persists, please try to answer these probing questions so we can further investigate on your concern: 1. Do you encounter the same issue if you access your account using a different browser on your computer? 2. Do you encounter the same issue when you are using another computer with a different Internet connection? 3. Do you encounter the same issue when you use a different account on your computer? 4. What is the email account in question? Please note that e-mail addresses posted on this site will only be visible to the moderators.