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Firefox Stops loading and than i have to END PROCESS and sometimes crashes. help?

  • 2 replies
  • 22 have this problem
  • 1 view
  • Last reply by J__P

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idk why or when this started happening but it sure is annoying. mozilla will do fine on one page. be running for hours at sometimes. than the second you go and look for another page. bam right in the middle of loading it will basically freeze. get a thinking curser and try and click on something. the not responding message comes up on the top. i then have to go so far as to open task manager and end it all together and start it back it. i wanna say it has something to do with adobe or maybe something else but i cant seem to find or fix it. (have gotten rid of adobe at one time and didnt fix my prob) have deleted mozilla and reinstalled. did not work. clear my cache. i have scanned my computer for virus's and malware, bots that sort of thing. im really about to try and find another browser if i cant figure this out soon. most of my crash reports have the letter bp at the beginning if that means anything. on average i have to do this 5 times a day. sometimes more depending on usage. id say 3-4 months have been doing this and finally fed up probably sent over a few hundred crash reports and i check my email and have never gotten an answer.

idk why or when this started happening but it sure is annoying. mozilla will do fine on one page. be running for hours at sometimes. than the second you go and look for another page. bam right in the middle of loading it will basically freeze. get a thinking curser and try and click on something. the not responding message comes up on the top. i then have to go so far as to open task manager and end it all together and start it back it. i wanna say it has something to do with adobe or maybe something else but i cant seem to find or fix it. (have gotten rid of adobe at one time and didnt fix my prob) have deleted mozilla and reinstalled. did not work. clear my cache. i have scanned my computer for virus's and malware, bots that sort of thing. im really about to try and find another browser if i cant figure this out soon. most of my crash reports have the letter bp at the beginning if that means anything. on average i have to do this 5 times a day. sometimes more depending on usage. id say 3-4 months have been doing this and finally fed up probably sent over a few hundred crash reports and i check my email and have never gotten an answer.

All Replies (2)

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1. I suggest that you update to the latest 3.5.12 version (or 3.6.9) both of which were released this past week. A lot of stability fixes have been made to Firefox since the 3.5.5 version was new.

Help > Check for Updates

2. Crash Reports are one-way communication with Mozilla to collect crash data to improve the product, not intended to provide individual support. Mozilla rarely, if ever, uses the email contact information they request. https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash

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This problem persists even in version 3.6.15