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I get an error code of firefox not responding on my pc

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  • 15 have this problem
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  • Last reply by Morbus

rricha6138
rricha6138
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I have windows vista ultimate 64bit installed on both my pc and my laptop. I recently went through an upgrade for firefox and kaspersky on both of my computers. My laptop is functioning as always, however, everytime I go into firefox on my pc I get an error code "firefox is not responding". I do not get this code with internet explorer and have neve had this problem before. I have uninstalled both firefox and kaspersky and then reinstalled both to no avail. If you know of a fix for this please let me know as I really like firefox.

I have windows vista ultimate 64bit installed on both my pc and my laptop. I recently went through an upgrade for firefox and kaspersky on both of my computers. My laptop is functioning as always, however, everytime I go into firefox on my pc I get an error code "firefox is not responding". I do not get this code with internet explorer and have neve had this problem before. I have uninstalled both firefox and kaspersky and then reinstalled both to no avail. If you know of a fix for this please let me know as I really like firefox.

All Replies (1)

Morbus
Morbus
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Although possibly not related to your problem, I have to remind you that the version of Firefox you are using at the moment has been discontinued and is no longer supported. On top of this, it has known unpatched bugs and security problems. I urge you to update to the latest version of Firefox, for maximum security, stability, performance and usability. You can get it for free, as always, at getfirefox.com.

As for your problem, hopefully this support article is what you need:

http://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding

In any case, it's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.