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Any attempt to open firefox , I get the following...Your computer must be restarted to complete the upgrade of Firefox. Do you want to reboot now? I have tried upgrading several times and still the same message even after rebooting.

Posted

I can't launch the browser or delete the software. Any kind of attempt to access the program send the reboot now message to complete upgrade.

I can't launch the browser or delete the software. Any kind of attempt to access the program send the reboot now message to complete upgrade.

Additional System Details

This happened

Every time Firefox opened

This started when...

Not sure when its my girls' pc

Installed Plug-ins

  • JInitiator 1.3.1.17 for Netscape Navigator (DLL Helper)
  • 6.0.12.1212
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • JInitiator 1.3.1.25 for Netscape Navigator (DLL Helper)
  • Adobe Shockwave for Director Netscape plug-in, version 10.2
  • Citrix ICA Client Plugin (Win32)
  • getplusadobe15229
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Default Plug-in
  • Shockwave Flash 10.1 r53
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8

More Information

I have tried deleting the program.
Reinstalled the software
Rebooted/restarted.
Any attempt leads to that message.

Ricmacas 5 solutions 74 answers

Please try to clean reinstall to solve your problem, https://support.mozilla.com/en-US/kb/Basic+troubleshooting#Clean_reinstal...

Please try to clean reinstall to solve your problem, [https://support.mozilla.com/en-US/kb/Basic+troubleshooting#Clean_reinstall]