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my key website is not remembering my pass word info

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  • Last reply by cor-el

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my company website is not remembering my password... it did up until recently..

my company website is not remembering my password... it did up until recently..

All Replies (5)

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Do you mean names and passwords in the Password Manager or do you mean that you are no longer logged on to (remembered by) websites after closing and restarting Firefox? If the latter happens then you have a problem with cookies that are not kept or the file that stores the cookies is corrupted.

  • The selection of websites remembering you and automatically log you in is stored in a cookie.
  • You must allow that cookie: Tools > Options > Privacy > Cookies: "Exceptions"
  • Make sure that you do not use Delete browsing, search and download history on Firefox to clear the "Cookies" and the "Site Preferences"
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Cor-el thanks but still have the problem. I followed your stated instructions. Under exceptions I put in my website name and clicked "allow". It always came up in the drop down on my back office, " Remember me." Nothing. Password manager is not remembering and I am now at a total lost. Any other suggestions?

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  • Make sure that you not run Firefox in Private Browsing - Use Firefox without saving history mode. In Private Browsing mode some menu items are disabled (grayed) and features like visited links and disabled and not available.
  • You are in Private Browsing mode if you see "Tools > Stop Private Browsing", possibly grayed.
  • You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
  • To see all History settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Uncheck: [[ ] "Automatically start Firefox in a private browsing session"

See also http://kb.mozillazine.org/User_name_and_password_not_remembered

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I have done all the above. It just is not remembering. Everything is in place that you suggested.

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