Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After Firefox installs updates, a box pops upto tell me that Adobe Flash player needs updating. I click to download update, then at the top of the bar it says 'Firefox has prevented the site to download the update'.

more options

After Firefox has installed updates, another box tells me that my Adobe Flash player needs updating to, but when i click to download update, Firefox prevents the web site to follow through.

URL of affected sites

http://

After Firefox has installed updates, another box tells me that my Adobe Flash player needs updating to, but when i click to download update, Firefox prevents the web site to follow through. == URL of affected sites == http://

All Replies (2)

more options

I run Windows xp - just trying to switch away from IE and having same problem

more options

Christine and Anonymous Follow the instructions below to update Adobe Flash.

Install/Update Adobe Flash Player for Firefox: your ver. N/A; current ver. 10.1 r53 (important security update 2010-06-10) Check your version here: http://www.mozilla.com/en-US/plugincheck/ See: Updating Flash -use Firefox to download and SAVE to your hard drive (save to Desktop for easy access) -exit Firefox (File > Exit) -check to see that Firefox is completely closed (Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window) -double-click on the Adobe Flash installer you just downloaded to install/update Adobe Flash -when the Flash installation is complete, start Firefox, and test the Flash installation here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507&sliceId=1


Christine

Other Issues: ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~

Update Java: your ver. 1.4.1 (~~red:very old~~); current ver. 1.6.0.20 (important security update 04-15-2010) (Firefox 3.6 and above requires Java 1.6.0.10 and above; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 ) (Windows users: Do the manual update; very easy.) Check your version here: http://www.mozilla.com/en-US/plugincheck/ See: Updating Java Do the update with Firefox closed.

Install/Update Adobe Reader for Firefox: your ver. 8.2.2 (~~red:very old~~); current ver. 9.3.2 Check your version here: http://www.mozilla.com/en-US/plugincheck/ See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader You may be able to update from the Adobe Reader installed on your system instead of going to the Adobe site and downloading. Start > Program Files, find and click Adobe Reader to open, click Help, click Check for Updates. If you go to the Adobe site to download the current Adobe Reader: -use Firefox to download and SAVE to your hard drive (save to Desktop for easy access) ~~red:-See the images at the bottom left of this post to see the steps to take on the Adobe site~~ -exit Firefox (File > Exit) -check to see that Firefox is completely closed (Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window) -double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader