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my dowloads will not open, how do I access them?

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Although the downloads window opens, I cannot access/open any of the files. When I try, the "open" option is "greyed out" How can I access them please??

This happened

Every time Firefox opened

== today

All Replies (2)

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Press CTRL + J to open your downloads and double click them to open it


Thanks, MJB Firefox LiveChat Support

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Ha! yes tried all that before posting on here - although the downloads appear in the list, they will not open, either by double clicking or by right clicking and choosing open. The open appears greyed out, therefore not available. Has anyone come across this before, and how do I get them back???