Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have trouble closing Firefox. When I am navigating the mouse doesn't respond very well.

  • 1 reply
  • 0 have this problem
  • Last reply by zzxc

more options

At times, I have trouble closing Firefox. When I am on Firefox, my mouse doesn't respond...hurky jerky is the best way to describe it. I have done a spyware scan and there are no viruses. I have reloaded Firefox too.

This happened

A few times a week

All Replies (1)

more options

Is the mouse moving sluggish, in the wrong direction, or is the cursor "snapping" to parts of the page? If the cursor is snapping to parts of the page, the likely cause is the Windows "SnapTo" feature. More information on that is available at

If the mouse is sluggish or moving in the wrong directions, the most likely cause is a pointer or touchscreen driver. If it's a laptop, make sure you have the latest version of the ALPS or Synaptics drivers. (Reply back here with your laptop model information if you need help finding drivers)