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Unable to delete cookies/cache due to gray button

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Cannot delete cookies nor cache due to a grayish button. First it works fine, after a few hours, buttons are gray.

Also sync seems not to work anymore when this happens.

Cannot delete cookies nor cache due to a grayish button. First it works fine, after a few hours, buttons are gray. Also sync seems not to work anymore when this happens.
Attached screenshots

Modified by Your_mother

All Replies (11)

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delete

Modified by Your_mother

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The buttons aren't available until it finishes calculating the size of all the website storage. What is the size reported when it works the first time?

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You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be careful not to copy corrupted files to avoid carrying over problems.

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Thank you for your replies.

1) If I restart the browser: it works fine, I delete the cache every day, the may be around 0,5GB +/- an an average day.

2) Suddenly the become gray/unselectable.

3) They stay gray, even after a few days until I restart the browser.

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Are there any errors in the Browser Console (Ctrl+Shift+J) when opening about:preferences?

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile. Make sure you stay signed out of your sync account when testing.

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Didn't test it with a new profile but I'm quite sure it won't happen with a new profile. I want to try a solution with the existing profile.

May it be related to extensions? Normally they shouldn't be able to intervene with superior process such as about:preferences or about:config, no?

I don't know if its correlated but I also observed that some messages in my (over the web, FF) e-mail account are unrendered.

*** aboutsync:  starting up ext_bootstrap.js:16

TypeError: linkMap is undefined

   Links_onLinkChanged resource://gre/modules/NewTabUtils.sys.mjs:2003
   PlacesProvider__callObservers resource://gre/modules/NewTabUtils.sys.mjs:697
   handlePlacesEvents resource://gre/modules/NewTabUtils.sys.mjs:679

NewTabUtils.sys.mjs:699:19 TypeError: linkMap is undefined

   Links_onLinkChanged resource://gre/modules/NewTabUtils.sys.mjs:2003
   PlacesProvider__callObservers resource://gre/modules/NewTabUtils.sys.mjs:697
   handlePlacesEvents resource://gre/modules/NewTabUtils.sys.mjs:679

NewTabUtils.sys.mjs:699:19 Sync encountered an error - see about:sync-log for the log file. 5 policies.sys.mjs:974:15 <empty string> 2 Sync encountered an error - see about:sync-log for the log file. 2 policies.sys.mjs:974:15 remote-troubleshooting error message. No Such Channel WebChannelParent.sys.mjs:90:13 Sync encountered an error - see about:sync-log for the log file. policies.sys.mjs:974:15 remote-troubleshooting error message. No Such Channel WebChannelParent.sys.mjs:90:13 Downloads: Downloads button cannot be found. 2 downloads.js:605 Attempt to override an existing message: "main-context-menu-strip-on-share-link". preview/stripOnShare.ftl Attempt to override an existing message: "text-action-strip-on-share". preview/stripOnShare.ftl Attempt to override an existing message: "main-context-menu-strip-on-share-link". preview/stripOnShare.ftl Attempt to override an existing message: "text-action-strip-on-share". preview/stripOnShare.ftl Attempt to override an existing message: "main-context-menu-strip-on-share-link". preview/stripOnShare.ftl Attempt to override an existing message: "text-action-strip-on-share". preview/stripOnShare.ftl Attempt to override an existing message: "main-context-menu-strip-on-share-link". preview/stripOnShare.ftl Attempt to override an existing message: "text-action-strip-on-share". preview/stripOnShare.ftl Attempt to override an existing message: "main-context-menu-strip-on-share-link". preview/stripOnShare.ftl Attempt to override an existing message: "text-action-strip-on-share". preview/stripOnShare.ftl Attempt to override an existing message: "main-context-menu-strip-on-share-link". preview/stripOnShare.ftl Attempt to override an existing message: "text-action-strip-on-share". preview/stripOnShare.ftl Attempt to override an existing message: "main-context-menu-strip-on-share-link". preview/stripOnShare.ftl Attempt to override an existing message: "text-action-strip-on-share". preview/stripOnShare.ftl TypeError: can't convert undefined to object background.js:2:506266

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{

 "application": {
   "name": "Firefox",
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"c649bfa20c48406ccbae1917d7478773cd5250ef995828b58cc56cc4db0a3c7ce3f89eb187bd1b3d26cda0e5e65322b710cfd66a2953adeea0e4361c51488add",

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      • aboutsync: starting up ext_bootstrap.js:16

TypeError: linkMap is undefined

   Links_onLinkChanged resource://gre/modules/NewTabUtils.sys.mjs:2003
   PlacesProvider__callObservers resource://gre/modules/NewTabUtils.sys.mjs:697
   handlePlacesEvents resource://gre/modules/NewTabUtils.sys.mjs:679

NewTabUtils.sys.mjs:699:19

   PlacesProvider__callObservers resource://gre/modules/NewTabUtils.sys.mjs:699
   handlePlacesEvents resource://gre/modules/NewTabUtils.sys.mjs:679

TypeError: linkMap is undefined

   Links_onLinkChanged resource://gre/modules/NewTabUtils.sys.mjs:2003
   PlacesProvider__callObservers resource://gre/modules/NewTabUtils.sys.mjs:697
   handlePlacesEvents resource://gre/modules/NewTabUtils.sys.mjs:679

NewTabUtils.sys.mjs:699:19

   PlacesProvider__callObservers resource://gre/modules/NewTabUtils.sys.mjs:699
   handlePlacesEvents resource://gre/modules/NewTabUtils.sys.mjs:679

Sync encountered an error - see about:sync-log for the log file. 5 policies.sys.mjs:974:15

   resetFileLog resource://services-sync/policies.sys.mjs:974

<empty string> 2 Sync encountered an error - see about:sync-log for the log file. 2 policies.sys.mjs:974:15

   resetFileLog resource://services-sync/policies.sys.mjs:974

remote-troubleshooting error message. No Such Channel WebChannelParent.sys.mjs:90:13

   _sendErrorEventToContent resource://gre/actors/WebChannelParent.sys.mjs:90
   receiveMessage resource://gre/actors/WebChannelParent.sys.mjs:46

Sync encountered an error - see about:sync-log for the log file. policies.sys.mjs:974:15

   resetFileLog resource://services-sync/policies.sys.mjs:974

remote-troubleshooting error message. No Such Channel WebChannelParent.sys.mjs:90:13

   _sendErrorEventToContent resource://gre/actors/WebChannelParent.sys.mjs:90
   receiveMessage resource://gre/actors/WebChannelParent.sys.mjs:46

Downloads: Downloads button cannot be found. 2 downloads.js:605 remote-troubleshooting error message. No Such Channel WebChannelParent.sys.mjs:90:13

   _sendErrorEventToContent resource://gre/actors/WebChannelParent.sys.mjs:90
   receiveMessage resource://gre/actors/WebChannelParent.sys.mjs:46

Can't start recording from event type: paste UrlbarController.sys.mjs:770:15

   start resource:///modules/UrlbarController.sys.mjs:770
   startQuery resource:///modules/UrlbarInput.sys.mjs:1549
   _on_paste resource:///modules/UrlbarInput.sys.mjs:3678
   handleEvent resource:///modules/UrlbarInput.sys.mjs:560

NotFoundError: No such JSWindowActor 'DevToolsFrame' 60 Error: Connection closed, pending request to server6.conn0.watcher19, type watchTargets failed

Request stack: request@resource://devtools/shared/protocol/Front.js:300:14 generateRequestMethods/</frontProto[name]@resource://devtools/shared/protocol/Front/FrontClassWithSpec.js:47:19 startListening@resource://devtools/shared/commands/target/target-command.js:484:35 _updateBrowserToolboxScope@resource://devtools/shared/commands/target/target-command.js:147:12 onChange@resource://devtools/client/framework/components/ChromeDebugToolbar.js:87:28 invokeGuardedCallbackImpl@resource://devtools/client/shared/vendor/react-dom.js:74:10 invokeGuardedCallback@resource://devtools/client/shared/vendor/react-dom.js:111:29 invokeGuardedCallbackAndCatchFirstError@resource://devtools/client/shared/vendor/react-dom.js:125:25 executeDispatch@resource://devtools/client/shared/vendor/react-dom.js:346:42 executeDispatchesInOrder@resource://devtools/client/shared/vendor/react-dom.js:365:20 executeDispatchesAndRelease@resource://devtools/client/shared/vendor/react-dom.js:462:29 executeDispatchesAndReleaseTopLevel@resource://devtools/client/shared/vendor/react-dom.js:470:10 forEachAccumulated@resource://devtools/client/shared/vendor/react-dom.js:442:9 runEventsInBatch@resource://devtools/client/shared/vendor/react-dom.js:598:21 runExtractedEventsInBatch@resource://devtools/client/shared/vendor/react-dom.js:606:19 handleTopLevel@resource://devtools/client/shared/vendor/react-dom.js:4272:30 batchedUpdates$1@resource://devtools/client/shared/vendor/react-dom.js:15752:12 batchedUpdates@resource://devtools/client/shared/vendor/react-dom.js:1882:12 dispatchEvent@resource://devtools/client/shared/vendor/react-dom.js:4351:19 interactiveUpdates$1/<@resource://devtools/client/shared/vendor/react-dom.js:15803:14 unstable_runWithPriority@resource://devtools/client/shared/vendor/react.js:617:12 interactiveUpdates$1@resource://devtools/client/shared/vendor/react-dom.js:15802:12 interactiveUpdates@resource://devtools/client/shared/vendor/react-dom.js:1901:10 dispatchInteractiveEvent@resource://devtools/client/shared/vendor/react-dom.js:4328:21 Front.js:106:23 </p>

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updated firefox browser for windows 10 Desktop