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Reinstall.

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  • 1 has this problem
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  • Last reply by david

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Hi when I uninstall TB and re install it still has old accounts info. I want an empty TB to then bring in new accounts / email accounts

Many thanks steve

Hi when I uninstall TB and re install it still has old accounts info. I want an empty TB to then bring in new accounts / email accounts Many thanks steve

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The purest way, assuming Windows, is to use windows file explorer, locate c:\users\<yourid>\appdata\roaming and delete the folder named Thunderbird. Do this after uninstalling thunderbird and it will reinstall clean.

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