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Thunderbird lost passwords for att.net accounts so I can't send or receive emails

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  • 1 has this problem
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  • Last reply by sfhowes

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This started two days ago and I've been searching the web for solutions, but all I get are outdated solutions that won't wonk on my current Thunderbird version 115.4.2. When I open the Thunderbird window, two smaller windows open asking for me to enter the passwords for the two att.net accounts. I assumed they meant my AT&T passwords but when I entered them they came back as "failed". I then tried the "master" password I put in several years ago (which I have never needed to re-enter) and that didn't work either. I am attaching a photo of what comes up when I open Thunderbird. You can see the two boxes that want me to enter the passwords but I have no idea what to enter. If it wasn't my master password or my AT&T passwords for each account, it must have been something I used when I installed Thunderbird ten years ago that somehow got deleted or lost.

I downloaded another email client to use temporarily until I get my Thunderbird fixed so I can not get my emails, but I hate this new client for a lot of reasons that are irrelevant here. I hate this new client and I need my Thunderbird back. Can anyone give me any idea on how to find the right password or to change the password so it will work again?

This started two days ago and I've been searching the web for solutions, but all I get are outdated solutions that won't wonk on my current Thunderbird version 115.4.2. When I open the Thunderbird window, two smaller windows open asking for me to enter the passwords for the two att.net accounts. I assumed they meant my AT&T passwords but when I entered them they came back as "failed". I then tried the "master" password I put in several years ago (which I have never needed to re-enter) and that didn't work either. I am attaching a photo of what comes up when I open Thunderbird. You can see the two boxes that want me to enter the passwords but I have no idea what to enter. If it wasn't my master password or my AT&T passwords for each account, it must have been something I used when I installed Thunderbird ten years ago that somehow got deleted or lost. I downloaded another email client to use temporarily until I get my Thunderbird fixed so I can not get my emails, but I hate this new client for a lot of reasons that are irrelevant here. I hate this new client and I need my Thunderbird back. Can anyone give me any idea on how to find the right password or to change the password so it will work again?
Attached screenshots

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Create secure mail keys for each account and enter those when asked by TB for a password:

https://www.att.com/support/article/dsl-high-speed/KM1010523/