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New Thunderbird Install Won't Start Due To Missing Profile

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  • Last reply by Matt

EddieC43
EddieC43
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I thought I'd try Thunderbird again after a few years away. It was previously uninstalled so I thought I'd try a fresh download and installation. It appeared to install without a hitch but it will not start claiming "your Thunderbird profile can not be loaded. It may be missing or inaccessible". Really? Can't the program even install itself in working order?

I thought I'd try Thunderbird again after a few years away. It was previously uninstalled so I thought I'd try a fresh download and installation. It appeared to install without a hitch but it will not start claiming "your Thunderbird profile can not be loaded. It may be missing or inaccessible". Really? Can't the program even install itself in working order?

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Matt
Matt
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Fundamentally folks assume that uninstalling actually does something with their data. It does not.

If was broken when you last used it, so it installs broken because the same user data is referenced.

You appear to be using windows 7 so issues may appear as the operating system is not longer supported by it;s manufacturer, but basically you need to tell Thunderbird it needs a new profile to work.

Perhaps follow the instructions here https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles#w_start-the-profile-manager-when-thunderbird-is-closed