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mozilla crashes unexpectantly

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  • 13 views
  • Last reply by aravellagr

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mozilla crashes unexpectantly. I have tried all solutions and nothing works

mozilla crashes unexpectantly. I have tried all solutions and nothing works

All Replies (4)

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Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Thanks a lot TyDraniu for your prompt reply Here follow the 5 more recent reports:

08.06 bp-a2500197-4dc2-4320-bac6-4191a0230608 bp-b2d528ff-afe5-42a1-bb44-ae7d10230608 bp-7734f268-17a5-4d25-886d-dca0f0230608 bp-193e7721-033e-458d-b344-6eafb0230608 bp-ba0b0972-dc7e-4118-a2ac-8a5ce0230608

and these two from 18.05 bp-13a34b4d-9e11-4195-9770-45cc40230523 bp-13a34b4d-9e11-4195-9770-45cc40230523

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Memory issues. Did you modify your virtual memory? Check how much virtual memory do you have. It looks like it's only 2GB. Is it set to Auto?

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Yes and it is set to 4352MB