Our Thunderbird crashes regularily both on PC and MacOs
We are using Thunderbird as our mail software and have for years. We have also donated regularly to Mozilla. We are using Thunderbird both on MacOs Monterey and Windows 10.
We can restart Thunderbird and it will open instantly and we can continue using it until next crash. We use English and Icelandic dictionaries. Else we use just Addon Compatibility Check extension.
We can't imagine why this is happening. We like Tunderbird and we do use folders and subfolders for sorting our emails. We have gone through "Repair folder" on all the folders we use.
We need to find out what is causing this steadily crashes or another email software with the hope that we can work without this daily problem.
Looking forward to your reply at your earliest.
Einar Erlendsson, CEP [removed email from public]
Modified by James
All Replies (5)
Can you post the latest crash IDs? They are strings beginning with bp-.
https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
AdapterDeviceID: 0x5912 AdapterVendorID: 0x8086 Add-ons: addoncompatibility%40opto.one:1.8.1,langpack-is%40thunderbird.mozilla.org:102.3.3buildid20221010.194951,is%40dictionaries.addons.mozilla.org:1.3.2-typefix.1webext,%40unitedstatesenglishdictionary:91.0,thunderbird-compact-dark%40mozilla.org:1.2,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1 AvailablePhysicalMemory: 260964352 AvailableSwapMemory: 836501504 BackgroundTaskMode: 0 BuildID: 20230503190012 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1684074826 DOMFissionEnabled: 1 DOMIPCEnabled: 1 HeadlessMode: 0 InstallTime: 1683889696 MacAvailableMemorySysctl: 87 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1683988737 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 412049408 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 86095 StartupCrash: 0 StartupTime: 1683988737 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20230503190012","version":"102.11.0","vendor":null,"displayVersion":"102.11.0","platformVersion":"102.11.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":65536,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"21.6.0","locale":"en-IS"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x5912","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x1002","deviceID":"0x67df","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":5120,"screenHeight":2880,"scale":2},{"screenWidth":3840,"screenHeight":2160,"scale":2}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"iMac18,3","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"is","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":524288,"browser.search.region":"IS","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPhysicalMemory: 68719476736 URL: about:blank UptimeTS: 86088.51364878 Version: 102.11.0 useragent_locale: is
This report also contains technical information about the state of the application when it crashed.
Post the crash ID, a string beginning with bp-, not the crash report.
bp-8975e831-3085-41ab-b59c-fef340230514 1 klukkustund síðan bp-7c1044fa-1462-409f-b86b-370030230513 1 degi síðan bp-c8e64f04-a695-4aa5-81d4-891a90230513 1 degi síðan bp-33eabbd5-a31e-4d83-9d7b-c4f250230513 1 degi síðan bp-75f4d502-d9b3-456d-ba5d-6c3a80230512 2 dögum síðan bp-4e75c80d-b224-489e-afd5-34e0d0230512 2 dögum síðan bp-375cb9ab-2b74-4759-8735-57e7f0230512 2 dögum síðan bp-46a270ad-770f-4f9f-8eff-a6c400230511 3 dögum síðan bp-318b4f6e-a1df-4250-a154-bc1f40230511 3 dögum síðan bp-fd3f49d7-0372-40a7-b899-258700230511
There are various crash signatures, none of which point to a particular cause. There is a discussion here that indicates issues with Unified folders. Are you using Unified view?
You might want to test with a new profile with one account. Help/More Troubleshooting, about:profiles, to create and manage profiles. The original profile would be unaffected, and could be launched from about:profiles.