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can't access web

  • 1 reply
  • 0 have this problem
  • 2 views
  • Last reply by cor-el

surfer_girl347
surfer_girl347
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Hi,

I started the process of installing firefox browser, had the installer start and complete and now I can NOT access the web?

Jeez, Really?

I am using Chrome to get to Firefox.

What do I need to do to correct this?

Hi, I started the process of installing firefox browser, had the installer start and complete and now I can NOT access the web? Jeez, Really? I am using Chrome to get to Firefox. What do I need to do to correct this?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you recently uninstall an application that was using Visual C+ runtime components?

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.